Refund policy
Our policy lasts 14 days. If more than 14 days have passed since your purchase, we are unable to offer a refund or exchange. To be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase. In some cases, only partial refunds are granted. Any item that is not in its original condition, that is damaged or that is missing parts for any reason not due to an error on our part. Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied. If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.
Delayed or Missing Refunds (if applicable): If you have not yet received a refund, first double-check your bank account. Then contact your credit card company, as it may take a while for your refund to be officially posted. Then contact your bank. The posting of a refund is often preceded by a processing time. If you have completed all these steps and you still have not received your refund, please contact us at contact.lamazone.liqueur@gmail.com.
Sale or promotional items (if applicable): Only regular-price items are refundable. Unfortunately, items on sale or on sale are not.
Exchanges (if applicable): We only replace the original defective or damaged items. If you wish to replace yours with the same article, send us an e-mail at contact.lamazone.liqueur@gmail.com and send your article to: Le marché des Saveurs, Zogbadjè, Abomey Calavi, Benin or Hangnoun, 31 Avenue Maréchal Foch 69160 Tassin la demi-lune, France.
Shipping: To return your product, you must send it to the following postal address: Le Marché des Saveurs, Zogbadjè, Abomey Calavi, Benin or Hangnoun, 31 Avenue Maréchal Foch 69160 Tassin la demi-lune, France. The shipping costs associated with the return of your item are at your expense. They are non-refundable. If you receive a refund, the cost of shipping the return will be deducted. Depending on where you live, the time to receive your traded product may vary. If you are shipping an item with a value of more than €75, we recommend that you use a shipping tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.
To complete your return, we require a receipt or proof of purchase. In some cases, only partial refunds are granted. Any item that is not in its original condition, that is damaged or that is missing parts for any reason not due to an error on our part. Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied. If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.
Delayed or Missing Refunds (if applicable): If you have not yet received a refund, first double-check your bank account. Then contact your credit card company, as it may take a while for your refund to be officially posted. Then contact your bank. The posting of a refund is often preceded by a processing time. If you have completed all these steps and you still have not received your refund, please contact us at contact.lamazone.liqueur@gmail.com.
Sale or promotional items (if applicable): Only regular-price items are refundable. Unfortunately, items on sale or on sale are not.
Exchanges (if applicable): We only replace the original defective or damaged items. If you wish to replace yours with the same article, send us an e-mail at contact.lamazone.liqueur@gmail.com and send your article to: Le marché des Saveurs, Zogbadjè, Abomey Calavi, Benin or Hangnoun, 31 Avenue Maréchal Foch 69160 Tassin la demi-lune, France.
Shipping: To return your product, you must send it to the following postal address: Le Marché des Saveurs, Zogbadjè, Abomey Calavi, Benin or Hangnoun, 31 Avenue Maréchal Foch 69160 Tassin la demi-lune, France. The shipping costs associated with the return of your item are at your expense. They are non-refundable. If you receive a refund, the cost of shipping the return will be deducted. Depending on where you live, the time to receive your traded product may vary. If you are shipping an item with a value of more than €75, we recommend that you use a shipping tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.