Terms of sale

Preamble

These General Terms and Conditions of Sale are concluded between, on the one hand,

The Market of Flavours

Zogbadje, Abomey-Calavi, Benin

RCCM NO: RB/ABC/21 A 26506

and, on the other hand, any person wishing to place an order (then referred to as "Customers") via the website "www.lamazone-liqueur.com", which is the exclusive property of Marché des Flavour.

Last update : 22/12/2023

Article 1 - Subject matter

Regulated by Article L. 441-6 of the French Commercial Code and in accordance with Article L.111-1 of the French Consumer Code, these General Conditions of Sale govern the sale of any product presented on the website www.lamazone-liqueur.com by the company Le Marché des Saveurs. They aim to define the mutual obligations of the parties as well as the different steps in the ordering process.

By only validating his order on the Site, the Customer declares to have read, understood and accepted without reservation the terms of said order as well as the entirety of these General Terms and Conditions of Sale.

These conditions are subject to change. Therefore, it is understood that the applicable conditions are those in force on the site at the time of the conclusion of the contract.

Article 2 - Legal capacity

Clients declare that they are of legal age and fully capable of contracting.

Article 3 - Geographical areas

Products and services are available in Africa, Europe, America and Asia.

Article 4 - Prices of products for sale

The selling prices of the products may be changed at any time by Le Marché des Saveurs.

Article 5 - Articles and products

The items displayed on the website www.lamazone-liqueur.com are only available within the limits of available stocks. If the product is not available, Le Marché des Saveurs undertakes to inform the purchaser as soon as possible by e-mail or telephone. The buyer will then have the opportunity to choose another item or to cancel the order and receive a refund.

The Flavour Market endeavours to describe the products offered for sale with the greatest possible accuracy. The Customer has the opportunity, prior to placing an order, to familiarize himself, on the Amazon website, with the essential characteristics of the products he intends to purchase. However, if errors may have occurred in this presentation, the Market of Flavours cannot be held liable. Illustrations and photos of the products in support of the text do not fall within the scope of the contract. In no case can the responsibility of the Market of Flavours be committed on the basis of said illustrations / photos.

Article 6 - Orders

As soon as the Customer definitively validates his order by clicking on “Validate your payment”, it is established that he/she knowingly accepts the content, delivery terms and conditions of the order in question and above all these General Conditions of Sale, the prices, quantities, descriptions, characteristics, volumes and delivery times of the products ordered by the Customer on the Site.

The Market of Flavours will acknowledge receipt of this order by sending an email to the Customer who made the order. Le Marché des Saveurs reserves the right to cancel or put on hold the execution of an Order or its delivery, regardless of its nature and the stage of its execution, in the context of an inability to debit the Customer’s bank account for the order or any sum due by the Customer, or in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Website of L’Amazone, including in the case of pre-orders. Finally, if the e-mail address provided by the Customer when registering is incorrect, and if the Customer has not received the order confirmation e-mail systematically sent by Le Marché des Savours, the Market of Savours cannot be held responsible. The sale will then be considered final, unless Le Marché des Flavour deliberately decides to cancel it, e.g. in the event of a shortage of products ordered. The Customer may, however, exercise his right of withdrawal within 15 days from the day of the order.

Article 7 - Payments

The Customer has the option of paying by credit card directly on the site, with Paypal.

The amount of the invoice will be debited from the client's account on the date of payment.

Article 8 - Delivery

1. Delivery zones

The delivery service covers only the geographical areas in which the products are offered.

2. Terms of delivery

Pre-ordered products will be delivered to the address given in the "My Account" form filled in by the Customer when registering. In the event of a change of address, it is the Customer's responsibility to notify us before placing an order by modifying his/her details on the "My Account" information form.

For all products (excluding pre-orders), delivery will take place no later than 15 days after validation of the order (if the product(s) is (are) available in stock). The customer is delivered to his or her home, by hand, or has the option of collecting the product from the store, depending on his or her choice at the time of payment.

Article 9 - Returns

Our return policy lasts 14 days. If 14 days have passed since your purchase, we are unfortunately unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

For exchanges or returns, you are responsible for return shipping costs.

Gift cards cannot be returned.

To complete your return, we need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Refunds (where applicable)

Once your return has been received and inspected, we will send you an e-mail to inform you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds (if applicable)

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

Then contact your bank. There is often a processing time before the refund is posted.

If you have taken all these steps and still have not received your refund, please contact us at contact.lamazone.liqueur@gmail.com.

Exchanges (where applicable)

You may exchange a product within 14 days of receipt. If the exchanged product is more expensive than the original order, an invoice with a payment link will be sent to you by email. As soon as we receive the missing amount, we'll send you the new order.

If you exchange your item for a cheaper one, the delta will be refunded (excluding shipping costs).

Shipping

To return your product, you must send it by post to the following address Le Marché des Saveurs, Zogbadjè, Abomey-Calavi, Bénin or Hangnoun, 31 Avenue Maréchal Foch 69160 Tassin la demi-lune, France.

You will be responsible for paying your own shipping costs for the return of your item.

If you require a refund, shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

The delivery time for your exchanged product may vary depending on your place of residence.

Article 10 - Withdrawal rights and deadlines

From the date of receipt of the order, the customer has a period of fifteen (14) days to return the products ordered. All returns will be sent to the address mentioned in the previous article. When the right of withdrawal is exercised, a maximum period of fifteen (14) days is required from receipt of the product returned to Marché des Saveurs, before the amount of the product(s) returned is credited back to the account corresponding to the Customer's credit card.

Article 11 - Legal warranties

Products sold are covered by the legal guarantee of conformity provided by articles 211-4 et seq. of the French Consumer Code, and by the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). These warranties cover both hidden and visible defects from the date of delivery. The only obligation incumbent on Marché des Saveurs under this warranty is, at its option, the free replacement or repair of products recognized as defective without any other service or compensation.

This warranty does not cover damage resulting from misuse of the product, normal wear and tear due to its use, or failure to follow washing and maintenance instructions. In order to benefit from the product warranty, it is essential to keep the product purchase invoice and the delivery note.

Article 12 - Customer service

For any information or questions, you can contact Customer Service free of charge by e-mail: contact.lamazone.liqueur@gmail.com

Article 13 - Privacy policy

This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.lamazone-liqueur.com.

Personal information we collect.
When you visit the Site, we automatically collect certain information from your device, including information about your web browser, your IP address, your time zone and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site and how you interact with the Site. We refer to this automatically collected information as "Device Information".

We collect device information using the following technologies:

- "Cookies" which are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information on cookies and how to disable them, visit http://www.allaboutcookies.org.

- "Log files" track actions that occur on the Site and collect data, including your IP address, browser type, ISP, referring/exit pages.

- "Web beacons", "tags" and "pixels" are electronic files used to record information about how you browse the Site.

Article 14 - Liability

Marché des Saveurs shall not be held liable for any events, inconveniences or damage inherent in the use of the Internet, in particular in the event of service interruption, external intrusion or the presence of computer viruses.

Furthermore, Le Marché des Saveurs shall not be held liable for non-performance of the contract in the event of unforeseen circumstances, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, flood or fire. Le Marché des Saveurs shall not be held liable for any indirect damage, operating loss, loss of profit, damage or expenses that may arise as a result of the present contract.

Article 15 - Jurisdiction

Any dispute which has not been settled amicably shall be submitted to the exclusive jurisdiction of the competent courts or to the jurisdiction of the place of actual delivery of the customer's order, notwithstanding the plurality of defendants and/or the introduction of third parties, even for emergency proceedings or protective proceedings in summary proceedings or by petition.

Article 16 - Intellectual property rights

Trademarks, domain names, products, software, images, videos, texts and, more generally, any information subject to intellectual property rights are and shall remain the exclusive property of Marché des Saveurs.

No transfer of intellectual property rights is made through these GTC. Any total or partial reproduction, modification or use of these goods is strictly forbidden.

Article 17 - Modification of the GCS

Marché des Saveurs reserves the right to modify these General Terms and Conditions of Sale at any time. If the new General Terms and Conditions of Sale are not acceptable to a Customer, the latter must cancel his subscription by registered letter with acknowledgement of receipt before the new provisions come into force, in accordance with the terms and conditions set out in the Article "right of withdrawal" of these General Terms and Conditions of Sale. The refusal of the new General Terms and Conditions of Sale must imperatively be explicit; without an explicit expression of will before the entry into force of the new provisions, the Customer will be deemed to have accepted the modifications.